SHIPPING & RETURNS
Shipping Policy
We aim for next day dispatch to get your coffee to you to enjoy as soon as possible. We ship to UK postal addresses only.
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Free shipping is available with Royal Mail for orders of £25 or more (limited to 3kg) and with DPD for orders of £50 or more.
Return & Exchange Policy
All customers have the right to a ‘cooling off period’ within 14 working days of their purchase being delivered. If you decide to return a non-perishable item to Great Explorer Coffee during this period, you will be entitled to a refund of the cost of the item and the delivery charge, but not the return charge.The 'cooling off period' does not apply to products that are custom made, personalised (ie. roasted to order coffee) or perishables such as coffee.
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If you are returning an item because it is damaged, faulty or in any way defective, Great Explorer Coffee will refund the delivery and return fee upon receipt of the goods.